1 Introduction & Scope
Pk778 is a trusted online betting and gaming platform serving Bangladesh and users across the world. Our Privacy Policy provides a complete overview of how your personal information is collected, stored, processed, and protected.
This Privacy Policy applies to the pk778 website, mobile app, and all associated services. By registering, logging in, or using any of our services, you agree to the terms of this Privacy Policy.
Pk778 believes your privacy is a fundamental right. We operate with full transparency — there are no hidden practices around your data. If you have any questions, you're welcome to reach out to our support team at any time.
2 What Information We Collect
Pk778 collects the following types of information for specific purposes. Each piece of data collected has a clear and defined reason behind it:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC verification, age confirmation |
| Contact Information | Email, mobile number, address | Account management, notifications |
| Financial Information | Payment methods, transaction history | Deposit & withdrawal processing |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Gaming Data | Betting history, game preferences, session duration | Service improvement & responsible gaming |
Pk778 only collects information that is strictly necessary. We never ask for unnecessary or excessive data, and follow a "data minimization" principle to protect your privacy.
3 Use of Information
Pk778 uses the information it collects for the following purposes:
- Account management: To create, verify, and keep your account secure.
- Payment Processing: To process deposits, withdrawals, and other financial transactions.
- Customer Support: To address your complaints, questions, and issues.
- Security Assurance: To prevent fraud, money laundering, and other illegal activities.
- Service Improvement: To analyze data and enhance your experience on the platform.
- Legal Obligations: To report to licensing authorities and comply with applicable regulations.
- Marketing (Optional): To send you relevant offers and promotions with your consent.
Pk778 never uses your data beyond the purposes stated above. Marketing communications are entirely optional and can be opted out of at any time.
4 Data Sharing & Third Parties
Pk778 has a clear policy — your personal information is never sold or exchanged. However, data may be shared with third parties in the following limited circumstances:
- Payment Processors: Only transaction-related information for deposits and withdrawals via bKash, Nagad, Rocket, and similar services.
- KYC Verification Service: With licensed verification services for identity checks.
- Legal Authorities: Upon a valid court order or lawful request from a regulatory authority.
- Security Partners: With trusted partners to ensure fraud prevention and cybersecurity.
All third-party partners of pk778 are bound by strict confidentiality agreements. They may only use data for specified purposes and are not permitted to share it elsewhere.
5 Cookies & Tracking Technologies
Pk778 uses cookies and similar technologies to enhance your experience. We use the following types of cookies:
- Essential Cookies: Required for login sessions, security, and core platform functionality. These cannot be disabled.
- Functional Cookies: To remember your language preferences and settings.
- Analytical Cookies: To collect site usage statistics that help us improve our services. These are optional.
You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.
6 Data Security Measures
Pk778 uses industry-leading technology to protect your information. Our security measures include:
- 256-bit SSL/TLS encryption — applied to all data transfers.
- AES-256 database encryption — for stored data.
- Two-factor authentication (2FA) — for account login.
- Real-time fraud detection system.
- Regular security audits and penetration testing.
- Restricted Staff Access — Only authorized personnel can view your data.
That said, no system on the internet is 100% impenetrable. Keep your password strong and never share it with anyone. pk778 will never ask for your password by phone or email.
7 Your Data Rights
Pk778 fully recognizes your rights over your data. Your rights are outlined below:
You can request to see what information pk778 holds about you. Contact support and you'll receive a response within 30 days.
If any of your information is incorrect, you can request a correction. Updates can be made through your account settings or by contacting our support team.
After closing your account, you may request deletion of your personal data. However, certain information may need to be retained for a specified period due to legal obligations.
You can request a download of your data in a standard format. Our support team will provide the necessary files.
You may object to your data being used for marketing or any other purpose. You can unsubscribe from marketing emails at any time.
In certain circumstances, you can request that the processing of your data be temporarily restricted.
To exercise any of the rights listed above support@pk778.ws Send us an email. pk778 will respond within 30 days.
8 Child Protection Policy
Pk778's services are strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at the point of registration, and KYC documents may be requested where necessary.
If it is found that a minor has created an account on pk778, that account will be closed immediately and all collected data will be deleted. If a parent or guardian suspects their child is using pk778, please contact our support team right away.
9 Data Retention Period
Pk778 does not retain your data longer than necessary. Standard retention periods are listed below:
- Active Account Data: For as long as your account remains active.
- Transaction Records: Up to 7 years, as required by legal obligations.
- KYC Documents: 5 years after account closure.
- Communication Logs: Up to 3 years.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
Once the retention period expires, data is automatically and securely deleted or anonymized.
10 Contact & Complaints
For any questions, complaints, or data requests regarding this Privacy Policy, please reach out to pk778's dedicated Privacy Team:
- Email: support@pk778.ws
- Response time: Within 3 business days
- Timeframe for Exercising Rights: Resolved within 30 days
Pk778's Privacy Policy may be updated from time to time. You will be notified at your registered email address before any significant changes take effect. Please ensure your email address is always up to date.